PurePlay General Questions

How much does PurePlay cost? Who is eligible to play? What is the Player's Club? What are the tournaments like? What can I win? I've won -- how do I claim my cash prize? How does the Free Trial work? How long is the Free Trial? If it's a free trial, why do we need a credit card? Why did my credit card get charged before my free trial was up? How do I sign up? Can I earn cash for referring friends to PurePlay? What is my "Tournament Rating"? How is my tournament rating determined? What is my "Skill Level"? How is my "Skill Level" determined? How do I know what tournaments are coming up? How do I unsubscribe from your mailing list? Why must I submit my drivers license? How do I know that the cards are being dealt fairly?

How do I get the PurePlay software?

What do I need to do to get the PurePlay software? I downloaded the PurePlay software, but now I can't figure out how to log in I've already played on PurePlay once, but now I can't get back in to play again I'm getting an error during download or install

How do I use the PurePlay software?

How do I "disable" Pop-Up Blockers? Do I have to go to PurePlay.com if I've already installed the software? I can't remember my password, how can I log in to play poker? What is a screen name? Can I change my screen name? How do I get a screen name? What are the minimum system/computer requirements? Is PurePlay available for the Mac, WebTV, etc.? Can I connect from my office? When I try to login, it says connection refused, what should I do I am seeing a "Login Failed" message, what should I do? The poker software crashed, what should I do? What happens if the game server crashes during a tournament? What are the chat rules of conduct? Who do I contact for help with the PurePlay poker software?

Game Play/How do I play poker?

I am trying to get into a tournament that has an 'Entry' status of PlayersClub, but it won't let me in - why? How do I register for a tournament? Why can't I register for a tournament? What is a Sit & Go tournament? What is a Multi-table tournament? What is a Rebuy tournament? What Hand Wins? What do the different stake levels mean in the poker rooms? What do NL, PL, and Fixed mean? Can I play at more than one table at once?

Play Money Chips and Poker Points

What are Play Money Chips and what are they used for? What if I run out of Play Money Chips?/How do I get Play Money Chips? Can I purchase more Play Money Chips? Can I get more Play Money Chips if I don't want to purchase them? What if I haven't received my Play Money Chips yet for completing a special offer? What are Poker Points and how do I get them? Can I transfer my Poker Points to another player/account?

$10,000 World Series Final Tournament

What is the $10,000 World Series Final Tournament? What can I win? How do I enter the $10,000 World Series Final Tournament? How do I enter a $10,000 World Series Qualifier Tournament? I'm eligible, so how do I register for the Qualifier? Can I play in more than one Qualifier if I have enough Poker Points or Play Money?

Double Your Chips Tournaments

What are Double Your Chips Tournaments? How do they work? What can I win? How do I enter Double Your Chips Tournaments?

Reveal the Cards Feature

What is the Reveal the Cards feature? How does it work? Do other players get to see what my cards were? Do the other players get to see the rest of the cards if I reveal them? How much does it cost? When will I be billed?

Customer Service

Customer Service hasn't responded. What should I do?

PurePlay is a free site and players can always play for free. In addition, players can purchase Play Money Chips for use in our ring games. There are several Play Money Chip packages.

$20 Package	125,000 Play Money Chips
$50 Package	350,000 Play Money Chips
$100 Package	800,000 Play Money Chips

PurePlay also offers a monthly subscription for Play Money chips, which includes several other benefits and features in addition to Play Money Chips. This is called the "Player's Club".

The PurePlay Player's Club costs $24.99 per month*. Player's Club members receive $165,000 in chips per month ($25 value) as well as these premium member benefits:

• Individualized performance ratings
• Ad-free poker room
• Convenient access to all free cash tournaments
• 1,500 bonus poker points per month
• 30 free "Reveal the Cards" uses monthly (over $25 value)
• Skill-based tournaments
• Live chat customer support

PurePlay Play Money chips are for entertainment purposes only and are not redeemable or transferable for real-world funds or prizes whatsoever and cannot be used for any purpose except as provided in this section. Play Money is not redeemable for any amount of real world currency or monetary value from PurePlay at any time.

Basic membership has absolutely no cost (no buy in, no entry fees, no deposits required). Basic members are given instant access to a limited number of daily cash tournaments, and can enter the remaining tournaments by simply sending a postcard to PurePlay requesting free entry. Basic members can purchase Play Money chips on an "a la carte" basis.

Basic Membership is available in all locations and is only open to individuals who are eighteen (18) years or older.

Player's Club services are not available to residents of the following states: Alabama, Arkansas, Georgia, Idaho, Michigan, Minnesota, Missouri, Montana, North Dakota, Oklahoma, South Carolina, South Dakota and Washington. PurePlay is open only to individuals who are eighteen (18) years or older. This offer is Void where prohibited by law. Please see our Terms and Conditions for more details.

The PurePlay Player's Club is an exciting new way to play poker online. Members pay one low monthly fee of $24.99* (there are no other costs or fees, ever!), giving them $165,000 in Play Money chips per month ($25 value) as well as these premium member benefits:

• Individualized performance ratings
• Ad-free poker room
• Convenient access to all free cash tournaments
• 1,500 bonus poker points per month
• 30 free "Reveal the Cards" uses monthly (over $25 value)
• Skill-based tournaments
• Live chat customer support

PurePlay Play Money chips are for entertainment purposes only and are not redeemable or transferable for real-world funds or prizes whatsoever and cannot be used for any purpose except as provided in this section. Play Money is not redeemable for any amount of real world currency or monetary value from PurePlay at any time.

For more information about how to upgrade to a Player's Club membership (with a free, no-risk, two week trial), Click Here.

PurePlay has both Sit & Go tournaments and Multi-table tournaments. At the beginning of each tournament, each player starts with the same number of tournament chips, and the tournament continues until one player has accumulated all of the chips. Some tournaments are free-to-enter cash tournaments, in which the top-performing players win cash prizes, and other tournaments are "qualifying tournaments", in which the top-performing players win Poker Points which enable them to enter other tournaments.

PurePlay members can win cash and prizes - PurePlay gives away over $100,000 in prizes every month! Click Here to see the prize list. In addition, if you refer your friends to join the PurePlay Player's Club, you can earn hundreds or even thousands of dollars!

To claim your prize all you need to do is provide the following information (you only have to do this once, as long as your ID remains valid and/or until you are awarded over $600 in a calendar year):

• A complete and signed copy of the prize claim form
• A copy of your valid, government issued ID
• A completed W-9 form if you have won over $600

There is a "Claim Prizes" button located in the main lobby of the game room. You can click that button to see what you've won and to get full instructions on how to claim your prize. Congratulations on the win!

You can sign up for a free 2-week PurePlay Player's Club membership by clicking the Start Free Trial buttons located throughout the PurePlay site. You will be required to provide a credit card, however you will not be charged during your free trial. Simply cancel anytime in your first 14 days, and you will not be charged. If you are enjoying PurePlay Player's Club, do nothing and your membership will automatically continue for as long as you choose to remain a member at $24.99 per month*. See Terms and Conditions for complete membership details.

You can sign up for a free 2-week PurePlay Player's Club membership by clicking one of the Start Free Trial buttons located throughout the PurePlay website or game room. You will be required to provide a credit card, however you will not be charged during your free trial. Simply cancel anytime in your first 14 days, and you will not be charged. If you are enjoying PurePlay Player's Club, do nothing and your membership will automatically continue for as long as you choose to remain a member at $24.99 per month*. See Terms and Conditions for complete membership details.

To protect the value of membership for PurePlay members, we require a valid credit card to sign up for the PurePlay free trial and limit free trials to one per card or new subscriber. Also, as a security precaution, we will make a security deposit on your card for $24.99. This is NOT a charge, but some banks may hold these funds temporarily.

To ensure the validity of your credit card, your card will be pre-authorized for $24.99 at the beginning of your free trial. YOU WILL NOT BE CHARGED THIS AMOUNT, however your credit card company may decide to put a hold on these funds temporarily. Contact your credit card company for hold details. Your actual billing will occur at the conclusion of your free trial period for the proper amount.

You can sign up for a free 2-week PurePlay Player's Club membership by clicking here. Or click the Start Free Trial navigation tab at the top of your page.

Yes, for each friend you refer who becomes a PurePlay Player's Club Member, you can earn $50. See Terms and Conditions for details.

PurePlay Player's Club members are given a tournament rating that is a measure of how successful they are in PurePlay tournaments over time. The tournament rating is a score that is based on your multi-table tournament and sit & go tournament performance. It is constantly changing as you play more multi-table tournaments. Tournament ratings allow you to see how you're doing and track your progress as you become a better and better player.

The numerical value of your tournament rating is determined by a complex formula that takes into account primarily where you placed in your most recent multi-table and sit & go tournaments, relative to how many total people were in those events. To a lesser degree, the formula also takes into account all of your past ratings. You can find your tournament rating in the "My Stats" page after you log in to the poker software. Tournament Ratings are updated at least once every 24 hours. Your tournament rating then determines which Skill Level color you are.

Your Skill Level is determined by your Tournament Rating number. Skill Levels are divided into three groups defined by colors, starting at the Red level, then progressing to the Green level and finally to the Black level -- the highest color level. PurePlay runs special tournaments in which you can compete against players with the same Skill Level color as you.

As you play more tournaments, the size of the tournaments and how you place in these tournaments will determine whether your tournament rating and color level move up or down. In general, the better your performance, the higher your numerical Tournament Rating score and Skill Level color.

We plan to show you how you rank in relation to other Player's Club members, and what the highest ratings are.

Your Skill Level is determined by your Tournament Rating number. Skill Levels are divided into three groups defined by colors, starting at the Red level, then progressing to the Green level and finally to the Black level -- the highest color level. PurePlay runs special tournaments in which you can compete against players with the same Skill Level color as you.

As you play more tournaments, the size of the tournaments and how you place in these tournaments will determine whether your rating and color level move up or down. In general, the better your performance, the higher your numerical Tournament Rating score and Skill Level color.

You can check the Tournament Schedule by Clicking Here.

Log in to your account, select "Email Preferences", and check the box that says "Unsubscribe from our mailing list"

To ensure that all prizes are being claimed by the actual member who won, we require that prize claim submissions include a copy of our member's identification. This can be either a valid Driver's License or Passport that clearly shows date of birth and address.

Your identification also serves as your proof of age and address; PurePlay.com policy requires we check claims for the accuracy of this information.

When games involving cards and chance are played on a computer, it is vital that the electronic shuffles be just as fair and random as the real-world versions. Our software foundation includes sophisticated methods for random number generation and card shuffling to ensure fairness. This technology has been tested and certified by Technical Systems Testing Inc. You can see a copy of the certification letter here.

How do I get the PurePlay software?

To download the PurePlay software go to www.pureplay.com/download. You can also play in the browser based version of the software from any computer (which does not require a download) by going to www.pureplay.com and clicking the "New User" or "Returning User" button.

Double click the PurePlay icon on your computer's desktop. This will open the software and should take you to a login page, where you will need to enter your email address and password. If you have forgotten your password, click the "Forgot My Password" link, and you can get a new one. Once you've correctly entered your email address and password, click "Play Now" on the login screen. This should take you to the lobby. If you continue to have problems, contact customer service at support@pureplay.com.

Double click the PurePlay icon on your computer's desktop. This will open the software and should take you to a login page, where you will need to enter your email address and password. If you have forgotten your password, click the "Forgot My Password" link, and you can get a new one. Once you've correctly entered your email address and password, click "Play Now" on the login screen. This should take you to the lobby. If you continue to have problems, contact customer service at support@pureplay.com.

If you're getting an error during download or installation, please contact us at support@pureplay.com and let us know specifically what you're seeing. We should be able to resolve your issue quickly.

How do I use the PurePlay software?

Pop-up Blockers are designed to block unwanted pop-ups such as advertisements. If they are "enabled" on your computer, they also prevent you from viewing some PurePlay features such as "Reveal Cards". If you have pop-up blockers enabled, you will need to disable them on each toolbar you have installed on your computer. For instance, if you have Internet Explorer as your browser and also have the Google toolbar installed, you will need to disable the pop-up blocker on both toolbars.

Instructions on disabling pop-up blockers for specific browsers and toolbars:

Internet Explorer Toolbar

1. Choose the "Tools" option and highlight "Pop-Up Blocker."
2. If the pop-up blocker is already disabled on your computer you will see "Turn on Pop-up Blocker" and you don't need to make any changes. (If you click on this option it will enable the pop-up blocker).
3. If the pop-up blocker is enabled on your computer you will see two choices when you highlight "Pop-Up Blocker" on your toolbar -- "Turn Off Pop-Up Blocker" and "Pop-Up Blocker Settings."
4. Clicking "Turn Off Pop-Up Blocker" will disable it. You are done.

Here's how to disable the pop-up blocker just for PurePlay web pages and keep the blocker enabled for other web sites using Internet Explorer.

1. Choose the "Tools" option and highlight "Pop-Up Blocker".
2. If the pop-up blocker is currently enabled you will see two options to choose from: "Turn Off Pop-Up Blocker" and "Pop-Up Blocker Settings". If the pop-up blocker is currently disabled click on "Turn On Pop-Up Blocker" so you can see the "Pop-Up Blocker Settings."
3. Select the "Pop-up Blocker Settings".
4. A window opens. Copy and paste http://player.pureplay.com into the first box (Address of Web site to allow).
5. Click on the "Add" tab at right and click on the "Close" tab at the bottom. The pop-up blocker will always be disabled for subsequent visits to this web site.

Mozilla Firefox Toolbar

1. Choose "Tools" on the Toolbar and select "Options".
2. If the box next to "Block Popup Windows" is unchecked you already have the pop-up blocker disabled. You don't need to make any changes.
3. If the box next to "Block Popup Windows" is checked, click in it to uncheck the box. Click "OK". You are done.
4. To turn the pop-up blocker back on, complete the steps above and place a check mark in the "Block Popup Window" box. Click "OK".

Here's how to disable the pop-up blocker just for PurePlay and keep it enabled for other web sites using Mozilla Firefox.

1. Choose "Tools" on the Toolbar and select "Options".
2. Make sure the "Block Popup Windows" box has a check mark and click on "Exceptions".
3. Copy and paste http://player.pureplay.com into the box "Address of web site:"
4. Click "Close" and "OK". The pop-up blocker will always be disabled for subsequent visits to this web site.

Netscape Navigator Toolbar

1. Click on the "Security Center" icon on the toolbar.
2. Click on "Popup Blocking".
3. If you see "Popup Blocking Disabled" next to "For this Site" you don't need to make any changes. You are done.
4. If you see "Popup Blocking Enabled" next to "For this Site" click on "For this Site" and place a check mark in the box next to "Allow unrequested pop-up windows". Notice that it now says "Popup Blocking Disabled". X out of this box. You are done. On subsequent visits to this web site the pop-up blocker will always be disabled.
5. To turn the pop-up blocker back on repeat steps above and uncheck the box "Allow unrequested pop-up windows".

Google Toolbar

1. Click on the "Settings" tab at the far right of the Toolbar.
2. Select "Options".
3. Select the "More" tab.
4. If there is a check mark next to "Popups Okay" you don't need to make any changes. You are done.
5. If there is no check mark next to "Popups Okay" click in the box to place a check mark.
6. Click "ok".

Yahoo Toolbar

1. If you do not see the Pop-Up Blocker on your toolbar, click on "settings". Click "Add/edit buttons". Click on the Pop-Up Blocker icon, then click on "Add this button". Then click on "Save Changes".
2. "Pop-Up Blocker" is now on your Yahoo Toolbar.
3. Click on the drop down menu next to "Pop-Up Blocker" on the toolbar.
4. If there is no check mark next to "Enable Pop-Up Blocker", the pop-up blocker is disabled. You don't need to make any changes.
5. If there is a check mark next to "Enable Pop-Up Blocker", the pop-up blocker is enabled. To disable, remove the check mark by clicking on "Enable Pop-Up Blocker".

MSN Toolbar

1. On the Toolbar you will see "Pop-ups Blocked" or "Pop-ups Allowed" for current status.
2. If there is a red X and "Pop-ups Blocked" appears, click on the X to change status to "Pop-ups Allowed". That's all you need to do.

No. Once you have downloaded (and installed) the PurePlay software you do not need to visit PurePlay.com to play poker. The software is now installed on your computer. To begin playing, simply double click on the PurePlay icon on your computer's desktop and login to your account using your email address and password.

Double click the PurePlay icon on your computer's desktop. This will open the software and should take you to a login page, where you will need to enter your email address and password. If you have forgotten your password, click the "Forgot My Password" link, and you can get a new one. If you continue to have problems, contact customer service at support@pureplay.com.

Your screen name is your unique identity in the PurePlay Poker Room. It will identify you to other players. It is the only identifying piece of information (of yours) that other players will see.

Your screen name is your unique identity in the PurePlay Poker Room. Once you've selected your screen name, you cannot change it.

Once you've downloaded the poker software and registered for PurePlay, you will automatically be asked for a screen name when you log in to the poker software for the first time.

A PC or Mac running Windows XP or OS X
Pentium computer with at least 32MB of RAM (64 MB required to see our animations)
Download Size: Approx. 6.7 MB
56k Modem connection minimum (Broadband connection recommended)
Minimum screen resolution of 800x600 pixels and 256 colors
Sound card recommended but not required

PurePlay Poker Software is currently available for the PC and the Mac. If you have a Mac you can use the Flash-based software by going to www.pureplay.com. No download is required.

You may or may not be able to connect from work, depending on your Company. Some companies have technology in place, such as firewalls, in order to block certain software applications. If you are experiencing difficulty, you may need to see your system administrator.

Please make sure your internet security and firewall settings permit access to our servers. If the settings on your computer are set too stringently without exceptions, they may prevent you from accessing the poker server. If you still cannot log in, please contact Customer Service.

Contact Customer Service and they will resolve the issue.

Please log out of the software and attempt to log back in. If this does not work, please contact Customer Service.

Please log out of the software and attempt to log back in. If this does not work, please contact Customer Service.

When using the chat feature, PurePlay players should always be respectful and polite when dealing with one another. Bad language, obscenities, etc, are against our policies. We reserve the right to temporarily or permanently ban an account based on chat behavior.

Please email any questions or comments you may have to Customer Service at support@pureplay.com.

Game Play/How do I play poker?

There are two types of memberships in PurePlay— Basic and PurePlay Player's Club. To find out more about how to upgrade to a PurePlay Player's Club membership as well as all of its benefits, Click Here.

Find the tournaments by logging in to the software. Then select either "Sit & Go Tournaments" or "Multi-table Tournaments" by clicking on the appropriate tab. To register for a specific tournament, double click on that tournament and then click on the register button within the window that pops up. Click Here for more information.

Each tournament has entry conditions. To register for a tournament, you must have enough Poker Points for that specific tournament. If you double click on a tournament, the registration screen will tell you if Poker Points are needed for entry. In addition, some tournaments are Players Club tournaments. To find out more about how to upgrade to a PurePlay Player's Club membership as well as all of its benefits, Click Here.

Sit & Go tournaments can have a maximum of forty-five (45) players where all players begin with an equal number of chips. The stakes (antes, blinds) increase over time. Players are knocked out of the tournament as they lose all of their chips to other players. The winner is the player who eventually ends up with all of the chips on the table. Sit & Go tournaments will begin with exactly nine (9), eighteen (18), twenty-seven (27) or forty-five (45) players.

In a Multi-Table tournament, there can be multiple tables of players with a maximum of nine (9) players per table. Each player starts with an equal number of chips, unless otherwise noted in the tournament description. The stakes (antes, blinds) increase over time. Players are knocked out of the tournament as players lose all of their chips to their opponents. Remaining players are periodically re-assigned seats on other tables to keep tables full. This will eliminate tables over time until the last surviving players with chips remain at a final table. The eventual winner is the last player at the final table that ends up with all the chips.

Rebuy tournaments offer players the chance to add extra chips to their chip stack during the tournament . Rebuys can typically be made multiple times during the tournament when a player falls below a minimum number of chips, and can also be done when a player runs out of chips. There is usually a specific time period set when rebuys can be made, after which play would continue as usual without the possibility of rebuying chips.

During the first break of a rebuy tournament, players may also have the option to purchase an "add-on" allowing them to add more chips to their stack regardless of their current chip count.

After no further rebuys or add-ons are offered the tournament will then play out until the last player at the final table has all of the chips and wins the event.

The stake levels represent the different minimum Play Money antes, blinds and in some cases, bets for that table.

NL means No Limit. This table has no limit on the betting. In NL poker, a player can go 'all-in' (bet all their chips) at any time. No Limit is what is generally played on TV poker shows. PL means Pot Limit. The most a player can bet in PL is the amount in the pot. Fixed means the betting is fixed according to a certain betting schedule. In pot limit, there is a maximum to what a player can bet at all times.

Players are permitted to play at a maximum of 3 tables at once. This includes both tournaments and poker room tables.

Questions about Play Money Chips and Poker Points

Play Money chips are used as the currency for playing in the Poker Rooms and as the buy ins and payouts for some tournaments. PurePlay Play Money chips are for entertainment purposes only and are not redeemable or transferable for real-world funds or prizes.

New accounts will automatically start out with $10,000 in Play Money chips, which are used as the currency for betting in the Poker Rooms and as the buy ins and payouts for some tournaments. PurePlay Play Money chips are for entertainment purposes only and are not redeemable or transferable for real-world funds or prizes.

Users are eligible to receive $1,000 additional play money chips every day (after 12am ET, but before 11:59pm ET). These additional chips are not awarded automatically. Users can get these chips by clicking on the "More Chips" button when seated at a Poker Room table, or by going to the My Stats page and clicking on the "Get More Play Money" link. An additional $1,000 in play money is added to all players' accounts upon logging in to the PurePlay.com game room, once every calendar day. If a user does not claim their additional Play Money chips in a specific calendar day, those chips are forfeited. If a user runs out of chips after having received their $1,000 additional Play Money chips that day, they can purchase more by going to the My Stats page and clicking on the "Get More Play Money" link. Play money chips have no cash value.

Yes. All users can purchase Play Money chips by clicking on the 'More Chips' button located on all Poker Room tables, or by going to the My Stats page and clicking on the "Get More Play Money" link. There are multiple purchase packages which allow users to buy into higher stakes tables, which normally offers better game play than the lower stakes tables. PurePlay Play Money chips are for entertainment purposes only and are not redeemable or transferable for real-world funds or prizes.

Yes. From time to time Pureplay will provide special offers to users so they may receive additional Play Money Chips. To receive additional Play Money Chips in this way, users must successfully complete the offer, based on the criteria specific to that offer, and the completion must be verified by the company providing it. PurePlay Play Money chips are for entertainment purposes only and are not redeemable or transferable for real-world funds or prizes.

Some offers may take up to 72 hours to be approved after completion, and therefore users' Play Money Chips may not be awarded until that time. If you have any questions on the current status of a completed offer, log in to the game room and go to the "My Account" section for details.

Poker Points are used to enter most tournaments (including the Daily Cash Tournament Qualifiers, all Sit & Go and most Multi-table Tournaments). You earn Poker Points by playing in Sit & Go and Multi-table qualifying tournaments. All PurePlay players are given 100 Poker Points upon creation of their Player's Club account. If an account is below 100 Poker Points at 2:01 am Eastern, of any calendar day, the account will automatically be reset to 100 Poker Points between 2:01 AM Eastern Time and 6:01 AM Eastern Time on that day. If a player runs out of Poker Points during the day, that player can compete in any of the hourly Freeroll multi-table tournaments to earn more, or wait until 2:01 am Eastern the following morning to be automatically reset to 100 Poker Points. Click How to Win for more details.

Poker Points are non-transferable. Poker Points can be used for entry into select tournaments and special events. Please check the Calendar of Events to see what events are coming up.

$10,000 World Series Final Tournament

The $10,000 World Series Final takes place on Sunday, February 26, 2012 at 3 PM EST. The first place winner of the PurePlay $10,000 World Series Final will win their choice of either a $10,000 Main Event Seat in the 2012 World Series of Poker† held in Las Vegas, or $2,500 USD.

The first place winner of the PurePlay $10,000 World Series Final will win their choice of either a $10,000 Main Event Seat in the 2012 World Series of Poker† held in Las Vegas, or $2,500 USD.

• Place in any $10,000 World Series Qualifier Tournament to earn a $10,000 World Series Semi-Final Entry (see the tournament lobby of any Qualifier or click here for the specific entry awards). Use your $10,000 World Series Semi-Final Entry to enter any $10,000 World Series Semi-Final.
• Place in the top 4 of any $10,000 World Series Semi-Final to advance to the $10,000 World Series Final.
• Compete in the PurePlay $10,000 World Series Final on Sunday, February 26, 2012 for a chance at your choice of either a $10,000 Main Event Seat in the 2012 World Series of Poker† held in Las Vegas, or $2,500 USD.

$10,000 World Series Qualifier Tournaments have an entry fee of Poker Points or Play Money. You may enter as many $10,000 World Series Qualifier Tournaments as you wish (if you have enough Poker Points or Play Money) but you can only qualify for the $10,000 World Series Final Tournament once.

Registration for any $10,000 World Series Qualifier begins 1 hour before the start of the tournament. (Click here for the most recent tournament schedule.) If it is within 1 hour of the start of a $10,000 World Series Qualifier and you have earned enough Poker Points or Play Money to be eligible (but can't get into the $10,000 World Series Qualifier), please contact Customer Service.

You may enter as many $10,000 World Series Qualifier Tournaments as you wish (if you have enough Poker Points or Play Money) but you can only qualify for the $10,000 World Series Final Tournament once.

†World Series of Poker and WSOP are trademarks of Harrah's License Company, LLC ("Harrah's"). Harrah's does not sponsor or endorse, and is not associated or affiliated with PurePlay.com or its products, services, promotions or tournaments.

Double Your Chips Tournaments

Double Your Chips tournaments are unique events at PurePlay where you can start a tournament with more tournament chips than your competitors. By taking advantage of specific offers, such as inviting your friends to play, you can receive additional tournament chips to use in any "Double Chips" tournament offered at PurePlay.

• For every friend you invite you will receive 1,000 extra tournament chips.
• You can use your current balance of extra chips in any "Double Chips" tournament of your choice.
• Your extra chips will be added to your Chips Earned account every time you invite a friend (normally within 5 minutes).
• You can see your Chips Earned balance in the My Account section of PurePlay.com.
• Double Your Chips tournaments will be labeled with "Double Chips" in the tournament title in the lobby.
• Users who don't invite any friends will start the tournament with 10,000 chips
• The maximum amount of Earned Chips you can use per tournament is 90,000.
• If you are entering a qualifier tournament, the extra chips will only be awarded during the qualifier, not in the semi-final or final of the event.

There are many different prizes available in Double Your Chips Tournaments including cash and seats into qualifier based Final Event Tournaments (see the tournament lobby of any Double Your Chips tournament or click here for the full list of prizes).

Double Your Chips Tournaments have varying Poker Point entry fees depending on which event you're entering. For the full list of tournaments, buy in and prizes click here

Reveal the Cards Feature

The Reveal the Cards feature allows you to see what the remainder of the community cards (Flop, Turn and River) would have been if the entire hand would have been played out completely. This option is commonly referred to as "Rabbit Hunting".

If you decide to fold your hand before the community cards are completely dealt, using the Reveal the Cards feature allows you to view what the remainder of the community cards would have been, if you hadn't folded your hand. This option is available in Texas Hold'em and Omaha games.

If you fold your hole cards prior to the completion of any hand and want to reveal what the rest of the community cards would have been, simply click the "See the Rest of the Cards" button located at the bottom right hand side of the game table.

You will then be prompted to select which specific hand you want revealed. Please note that only the last 10 hands you participated in will be displayed to you. Simply select the hand you want revealed and follow the prompts to reveal the rest of the community cards for that hand.

No. Other players are not shown your hole cards using the Reveal the Cards feature. The Reveal the Cards feature only allows users to reveal what the rest of the community cards would have been, if the specific hand had completed.

No. Only players that decide to reveal the rest of the cards are shown the remainder of what the community cards would have been for that specific hand.

The first five uses of the Reveal the Cards feature are free to all players. For Basic Members, each use of the Reveal the Cards feature (after the initial five uses) costs $0.99. Player's Club members receive 30 free uses of the Reveal the Cards feature per month (a $29.70 value).

Each time you decide to use the Reveal the Cards feature (excluding the first five free uses if you are a Basic Member or the first 30 uses per month if you are a Player's Club Member), the credit card you have on file with PurePlay.com will be billed $0.99 immediately.

Customer Service

Customer Service replies to all email they receive. Sometimes, their responses get spam-filtered by your email client. Please check in your junk mail or spam folder for Customer Service's response.

Can't find the answer you were looking for? Please contact customer service at support@pureplay.com.