PurePlay.com
Customer Service

 

Contact Us Anytime

Our goal at PurePlay is to make your poker playing experience as fun and easy as possible. We have collected many frequently asked questions below to help you play quickly and easily. If you don't find your question below, please use one of our customer service options.

Email Support:

 To contact customer service, send email to support@pureplay.com

Frequently Asked Questions

Poker Games General Questions - Click here

Slot Games General Questions - Click here

Casino Games General Questions - Click here

How do I get more Play Money Chips?

If you run out of Play Money Chips you can always get more by doing one of the following:

  • Click here to buy more chips instantly
  • Click here to earn more chips (may take a few days) by taking advantage of our partner offers
  • Or, click on the "More Chips" button at the poker tables

PurePlay Play Money chips are for entertainment purposes only and are not redeemable or transferable for real-world funds or prizes whatsoever and cannot be used for any purpose except as provided in this section. Play Money is not redeemable for any amount of real world currency or monetary value from PurePlay at any time.

How do I "disable" popup blockers?

Pop-up Blockers are designed to block unwanted pop-ups such as advertisements. If they are "enabled" on your computer, they also prevent you from viewing some PurePlay features such as "Reveal Cards". If you have pop-up blockers enabled, you will need to disable them on each toolbar you have installed on your computer. For instance, if you have Internet Explorer as your browser and also have the Google toolbar installed, you will need to disable the pop-up blocker on both toolbars.

For instructions on disabling pop-up blockers for browsers like Internet Explorer, Mozilla Firefox, Netscape and Search engine toolbars like Google, Yahoo and MSN, click here.

How do I claim the prize I won?

To claim your prize all you need to do is provide the following information (you only have to do this once, as long as your ID remains valid and/or until you are awarded over $600 in a calendar year):

  • A complete and signed copy of the prize claim form
  • A copy of your valid, government-issued photo ID
  • A completed W-9 form if you have won over $600

There is a "Claim Prizes" button located in the main lobby of the game room. You can click that button to see what you've won and to get full instructions on how to claim your prize. Congratulations on the win!

I just won a qualifier for a seat in a cash poker tournament; how do I register for the final?

If you have placed in any qualifier for a big cash poker tournament you do not need to do anything. All players that qualify are automatically registered for the final event they won a seat in.

Why can't I register for a Player's Club poker tournament?

Player's Club members have convenient access to all poker tournaments at PurePlay* without having to complete a mail-in registration. For instructions on how to upgrade to the Player's Club click here.

How do I cancel my Player's Club Membership?

To unsubscribe from your Player's Club Membership, simply log in to the game room, go to the My Account section and click on the "Cancel Player's Club Membership" link for full instructions.

Why is there a charge on my card for the 14-day Free Trial?

To protect the value of membership for our subscribers, we require a valid credit card to sign up for the PurePlay free trial and limit free trials to one per card or new subscriber. Also, as a security precaution, we will make a security deposit on your card for $24.99. This is NOT a charge, but some banks may hold these funds for 1-5 business days.

How do I download the PurePlay software?

To download the PurePlay software go to www.pureplay.com/download. You can also play in the browser based version of the software from any computer (which does not require a download) by going to www.pureplay.com and clicking the "New User" or "Returning User" button.


PurePlay General Questions

How much does PurePlay cost?

PurePlay is a free site and players can always play for free. In addition, players can purchase Play Money Chips for use in our poker ring games. There are several Play Money Chip packages.

$20 Package 125,000 Play Money Chips
$50 Package 350,000 Play Money Chips
$100 Package 800,000 Play Money Chips

PurePlay also offers a monthly subscription for Play Money chips, which includes several other benefits and features in addition to Play Money Chips. This is called the "Player's Club".

The PurePlay Player's Club costs $24.99 per month*. Player's Club members receive $165,000 in chips per month ($25 value) as well as these premium member benefits:

  • Individualized poker performance ratings
  • Ad-free casino
  • Convenient access to all free cash poker tournaments
  • 1,500 bonus poker points per month
  • 30 free "Reveal the Cards" uses monthly (over $25 value)
  • Skill-based poker tournaments

PurePlay Play Money chips are for entertainment purposes only and are not redeemable or transferable for real-world funds or prizes whatsoever and cannot be used for any purpose except as provided in this section. Play Money is not redeemable for any amount of real world currency or monetary value from PurePlay at any time.

Basic membership has absolutely no cost (no buy in, no entry fees, no deposits required). Basic members are given instant access to a limited number of daily cash poker tournaments, and can enter the remaining poker tournaments by simply sending a postcard to PurePlay requesting free entry. Basic members can purchase Play Money chips on an "a la carte" basis.

Who is eligible to play?

Basic Membership is available in all locations and is only open to individuals who are eighteen (18) years or older.

Player's Club services are not available to residents of the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Michigan, Minnesota, Missouri, Montana, North Dakota, Oklahoma, South Carolina, South Dakota and Washington. PurePlay is open only to individuals who are eighteen (18) years or older. This offer is Void where prohibited by law. Please see our Terms and Conditions for more details.

What is the Player's Club?

The PurePlay Player's Club is an exciting new way to play poker online. Members pay one low monthly fee of $24.99* (there are no other costs or fees, ever!), giving them $165,000 in Play Money chips per month ($25 value) as well as these premium member benefits:

  • Individualized poker performance ratings
  • Ad-free casino
  • Convenient access to all free cash poker tournaments
  • 1,500 bonus poker points per month
  • 30 free "Reveal the Cards" uses monthly (over $25 value)
  • Skill-based poker tournaments
PurePlay Play Money chips are for entertainment purposes only and are not redeemable or transferable for real-world funds or prizes whatsoever and cannot be used for any purpose except as provided in this section. Play Money is not redeemable for any amount of real world currency or monetary value from PurePlay at any time.

For more information about how to upgrade to a Player's Club membership (with a free, no-risk, two week trial), Click Here.

What are the poker tournaments like?

PurePlay has both Sit & Go poker tournaments and Multi-table poker tournaments. At the beginning of each tournament, each player starts with the same number of poker tournament chips, and the tournament continues until one player has accumulated all of the chips. Some tournaments are free-to-enter cash poker tournaments, in which the top-performing players win cash prizes, and other poker tournaments are "qualifying tournaments", in which the top-performing players win Poker Points which enable them to enter other poker tournaments.

What can I win?

PurePlay members can win cash and prizes in any of our poker tournaments - PurePlay gives away over $100,000 in prizes every month! Click Here to see the prize list. In addition, if you refer your friends to join the PurePlay Player's Club, you can earn hundreds or even thousands of dollars!

I've won -- how do I claim my prize?

To claim your prize all you need to do is provide the following information (you only have to do this once, as long as your ID remains valid and/or until you are awarded over $600 in a calendar year):

  • A complete and signed copy of the prize claim form
  • A copy of your valid, government issued ID
  • A completed W-9 form if you have won over $600
There is a "Claim Prizes" button located in the main lobby of the game room. You can click that button to see what you've won and to get full instructions on how to claim your prize. Congratulations on the win!

How does the Free Trial work?

You can sign up for a free 2-week PurePlay Player's Club membership by clicking the Start Free Trial buttons located throughout the PurePlay site. You will be required to provide a credit card, however you will not be charged during your free trial. Simply cancel anytime in your first 14 days, and you will not be charged. If you are enjoying PurePlay Player's Club, do nothing and your membership will automatically continue for as long as you choose to remain a member at $24.99 per month*. See Terms and Conditions for complete membership details.

How long is the Free Trial?

You can sign up for a free 2-week PurePlay Player's Club membership by clicking one of the Start Free Trial buttons located throughout the PurePlay website or game room. You will be required to provide a credit card, however you will not be charged during your free trial. Simply cancel anytime in your first 14 days, and you will not be charged. If you are enjoying PurePlay Player's Club, do nothing and your membership will automatically continue for as long as you choose to remain a member at $24.99 per month*. See Terms and Conditions for complete membership details.

If it's a free trial, why do we need a credit card?

To protect the value of membership for PurePlay members, we require a valid credit card to sign up for the PurePlay free trial and limit free trials to one per card or new subscriber. Also, as a security precaution, we will make a security deposit on your card for $24.99. This is NOT a charge, but some banks may hold these funds temporarily.

Why did my credit card get charged before my free trial was up?

To ensure the validity of your credit card, your card will be pre-authorized for $24.99 at the beginning of your free trial. YOU WILL NOT BE CHARGED THIS AMOUNT, however your credit card company may decide to put a hold on these funds temporarily. Contact your credit card company for hold details. Your actual billing will occur at the conclusion of your free trial period for the proper amount.

How do I sign up?

You can sign up for a free 2-week PurePlay Player's Club membership by clicking here. Or click the Start Free Trial navigation tab at the top of your page.

Can I earn cash for referring friends to PurePlay?

Yes, for each friend you refer who becomes a PurePlay Player's Club Member, you can earn $50. See Terms and Conditions for details.

What is my "Poker Rating"?

PurePlay Player's Club members are given a Poker Rating that is a measure of how successful they are in PurePlay poker tournaments over time. The Poker Rating is a score that is based on your multi-table tournament and sit & go tournament performance. It is constantly changing as you play more multi-table tournaments. Poker Ratings allow you to see how you're doing and track your progress as you become a better and better player.

How is my Poker Rating determined?

The numerical value of your Poker Rating is determined by a complex formula that takes into account primarily where you placed in your most recent multi-table and sit & go tournaments, relative to how many total people were in those events. To a lesser degree, the formula also takes into account all of your past ratings. You can find your Poker Rating in the "My Stats" page after you log in to the poker software. Poker Ratings are updated at least once every 24 hours. Your Poker Rating then determines which Poker Level color you are.

What is my "Poker Level"?

Your Poker Level is determined by your Tournament Rating number. Poker Levels are divided into three groups defined by colors, starting at the Red level, then progressing to the Green level and finally to the Black level -- the highest color level. PurePlay runs special poker tournaments in which you can compete against players with the same Poker Level color as you.

As you play more poker tournaments, the size of the tournaments and how you place in these tournaments will determine whether your Poker Rating and color level move up or down. In general, the better your performance, the higher your numerical Poker Rating score and Poker Level color.

We plan to show you how you rank in relation to other Player's Club members, and what the highest ratings are.

How is my "Poker Level" determined?

Your Poker Level is determined by your Poker Rating number. Poker Levels are divided into three groups defined by colors, starting at the Red level, then progressing to the Green level and finally to the Black level -- the highest color level. PurePlay runs special poker tournaments in which you can compete against players with the same Poker Level color as you.

As you play more poker tournaments, the size of the tournaments and how you place in these tournaments will determine whether your rating and color level move up or down. In general, the better your performance, the higher your numerical Poker Rating score and Poker Level color.

How do I know what tournaments are coming up?

You can check the Tournament Schedule by Clicking Here.

How do I unsubscribe from your mailing list?

Log in to your account, select "Email Preferences", and check the box that says "Unsubscribe from our mailing list"

Why must I submit my drivers license when I win a prize?

To ensure that all prizes are being claimed by the actual member who won, we require that prize claim submissions include a copy of our member's identification. This can be either a valid Driver's License or Passport that clearly shows date of birth and address.

Your identification also serves as your proof of age and address; PurePlay.com policy requires we check claims for the accuracy of this information.

How do I know that the cards are being dealt fairly?

When games involving cards and chance are played on a computer, it is vital that the electronic shuffles be just as fair and random as the real-world versions. Our software foundation includes sophisticated methods for random number generation and card shuffling to ensure fairness. This technology has been tested and certified by Technical Systems Testing Inc. You can see a copy of the certification letter here.

How do I get the PurePlay software?

What do I need to do to get the PurePlay software?

To download the PurePlay software go to www.pureplay.com/download. You can also play in the browser based version of the software from any computer (which does not require a download) by going to www.pureplay.com and clicking the "New User" or "Returning User" button.

I downloaded the PurePlay software, but now I can't figure out how to log in

Double click the PurePlay icon on your computer's desktop. This will open the software and should take you to a login page, where you will need to enter your email address and password. If you have forgotten your password, click the "Forgot My Password" link, and you can get a new one. Once you've correctly entered your email address and password, click "Play Now" on the login screen. This should take you to the lobby. If you continue to have problems, contact customer service at support@pureplay.com.

I've already played on PurePlay once, but now I can't get back in to play again

Double click the PurePlay icon on your computer's desktop. This will open the software and should take you to a login page, where you will need to enter your email address and password. If you have forgotten your password, click the "Forgot My Password" link, and you can get a new one. Once you've correctly entered your email address and password, click "Play Now" on the login screen. This should take you to the lobby. If you continue to have problems, contact customer service at support@pureplay.com.

I'm getting an error during download or install

If you're getting an error during download or installation, please contact us at support@pureplay.com and let us know specifically what you're seeing. We should be able to resolve your issue quickly.

How do I use the PurePlay software?

How do I "disable" Pop-Up Blockers?

Pop-up Blockers are designed to block unwanted pop-ups such as advertisements. If they are "enabled" on your computer, they also prevent you from viewing some PurePlay features such as "Reveal Cards". If you have pop-up blockers enabled, you will need to disable them on each toolbar you have installed on your computer. For instance, if you have Internet Explorer as your browser and also have the Google toolbar installed, you will need to disable the pop-up blocker on both toolbars.

Instructions on disabling pop-up blockers for specific browsers and toolbars:

Internet Explorer Toolbar

  1. Choose the "Tools" option and highlight "Pop-Up Blocker."
  2. If the pop-up blocker is already disabled on your computer you will see "Turn on Pop-up Blocker" and you don't need to make any changes. (If you click on this option it will enable the pop-up blocker).
  3. If the pop-up blocker is enabled on your computer you will see two choices when you highlight "Pop-Up Blocker" on your toolbar -- "Turn Off Pop-Up Blocker" and "Pop-Up Blocker Settings."
  4. Clicking "Turn Off Pop-Up Blocker" will disable it. You are done.

Here's how to disable the pop-up blocker just for PurePlay web pages and keep the blocker enabled for other web sites using Internet Explorer.

  1. Choose the "Tools" option and highlight "Pop-Up Blocker".
  2. If the pop-up blocker is currently enabled you will see two options to choose from: "Turn Off Pop-Up Blocker" and "Pop-Up Blocker Settings". If the pop-up blocker is currently disabled click on "Turn On Pop-Up Blocker" so you can see the "Pop-Up Blocker Settings."
  3. Select the "Pop-up Blocker Settings".
  4. A window opens. Copy and paste http://player.pureplay.com into the first box (Address of Web site to allow).
  5. Click on the "Add" tab at right and click on the "Close" tab at the bottom. The pop-up blocker will always be disabled for subsequent visits to this web site.

Mozilla Firefox Toolbar

  1. Choose "Tools" on the Toolbar and select "Options".
  2. If the box next to "Block Popup Windows" is unchecked you already have the pop-up blocker disabled. You don't need to make any changes.
  3. If the box next to "Block Popup Windows" is checked, click in it to uncheck the box. Click "OK". You are done.
  4. To turn the pop-up blocker back on, complete the steps above and place a check mark in the "Block Popup Window" box. Click "OK".

Here's how to disable the pop-up blocker just for PurePlay and keep it enabled for other web sites using Mozilla Firefox.

  1. Choose "Tools" on the Toolbar and select "Options".
  2. Make sure the "Block Popup Windows" box has a check mark and click on "Exceptions".
  3. Copy and paste http://player.pureplay.com into the box "Address of web site:"
  4. Click "Close" and "OK". The pop-up blocker will always be disabled for subsequent visits to this web site.

Netscape Navigator Toolbar

  1. Click on the "Security Center" icon on the toolbar.
  2. Click on "Popup Blocking".
  3. If you see "Popup Blocking Disabled" next to "For this Site" you don't need to make any changes. You are done.
  4. If you see "Popup Blocking Enabled" next to "For this Site" click on "For this Site" and place a check mark in the box next to "Allow unrequested pop-up windows". Notice that it now says "Popup Blocking Disabled". X out of this box. You are done. On subsequent visits to this web site the pop-up blocker will always be disabled.
  5. To turn the pop-up blocker back on repeat steps above and uncheck the box "Allow unrequested pop-up windows".

Google Toolbar

  1. Click on the "Settings" tab at the far right of the Toolbar.
  2. Select "Options".
  3. Select the "More" tab.
  4. If there is a check mark next to "Popups Okay" you don't need to make any changes. You are done.
  5. If there is no check mark next to "Popups Okay" click in the box to place a check mark.
  6. Click "ok".

Yahoo Toolbar

  1. If you do not see the Pop-Up Blocker on your toolbar, click on "settings". Click "Add/edit buttons". Click on the Pop-Up Blocker icon, then click on "Add this button". Then click on "Save Changes".
  2. "Pop-Up Blocker" is now on your Yahoo Toolbar.
  3. Click on the drop down menu next to "Pop-Up Blocker" on the toolbar.
  4. If there is no check mark next to "Enable Pop-Up Blocker", the pop-up blocker is disabled. You don't need to make any changes.
  5. If there is a check mark next to "Enable Pop-Up Blocker", the pop-up blocker is enabled. To disable, remove the check mark by clicking on "Enable Pop-Up Blocker".

MSN Toolbar

  1. On the Toolbar you will see "Pop-ups Blocked" or "Pop-ups Allowed" for current status.
  2. If there is a red X and "Pop-ups Blocked" appears, click on the X to change status to "Pop-ups Allowed". That's all you need to do.
Do I have to go to PurePlay.com if I've already installed the software?

No. Once you have downloaded (and installed) the PurePlay software you do not need to visit PurePlay.com to play poker. The software is now installed on your computer. To begin playing, simply double click on the PurePlay icon on your computer's desktop and login to your account using your email address and password.

I can't remember my password, how can I log in to play poker?

Double click the PurePlay icon on your computer's desktop. This will open the software and should take you to a login page, where you will need to enter your email address and password. If you have forgotten your password, click the "Forgot My Password" link, and you can get a new one. If you continue to have problems, contact customer service at support@pureplay.com.

What is a screen name?

Your screen name is your unique identity in the PurePlay Casino. It will identify you to other players. It is the only identifying piece of information (of yours) that other players will see.

Can I change my screen name?

Your screen name is your unique identity in the PurePlay Casino. Once you've selected your screen name, you cannot change it.

How do I get a screen name?

Once you've downloaded the poker software and registered for PurePlay, you will automatically be asked for a screen name when you log in to the poker software for the first time.

What are the minimum system/computer requirements?

A PC or Mac running Windows XP or OS X
Pentium computer with at least 32MB of RAM (64 MB required to see our animations)
Download Size: Approx. 6.7 MB
56k Modem connection minimum (Broadband connection recommended)
Minimum screen resolution of 800x600 pixels and 256 colors
Sound card recommended but not required

Is PurePlay available for the Mac, WebTV, etc.?

PurePlay Poker Software is currently available for the PC and the Mac. If you have a Mac you can use the Flash-based software by going to www.pureplay.com. No download is required.

Can I connect from my office?

You may or may not be able to connect from work, depending on your Company. Some companies have technology in place, such as firewalls, in order to block certain software applications. If you are experiencing difficulty, you may need to see your system administrator.

When I try to login, it says connection refused, what should I do?

Please make sure your internet security and firewall settings permit access to our servers. If the settings on your computer are set too stringently without exceptions, they may prevent you from accessing the poker server. If you still cannot log in, please contact Customer Service.

I am seeing a "Login Failed" message, what should I do?

Contact Customer Service and they will resolve the issue.

The poker software crashed, what should I do?

Please log out of the software and attempt to log back in. If this does not work, please contact Customer Service.

What happens if the game server crashes during a poker tournament?

Please log out of the software and attempt to log back in. If this does not work, please contact Customer Service.

What are the chat rules of conduct?

When using the chat feature, PurePlay players should always be respectful and polite when dealing with one another. Bad language, obscenities, etc, are against our policies. We reserve the right to temporarily or permanently ban an account based on chat behavior.

Who do I contact for help with the PurePlay poker software?

Please email any questions or comments you may have to Customer Service at support@pureplay.com.

Game Play/How do I play poker?

I am trying to get into a poker tournament that has an 'Entry' status of Players Club, but it won't let me in - why?

There are two types of memberships in PurePlay— Basic and PurePlay Player's Club. To find out more about how to upgrade to a PurePlay Player's Club membership as well as all of its benefits, Click Here.

How do I register for a poker tournament?

Find the tournaments by logging in to the software. Then select either "Sit & Go Tournaments" or "Multi-table Tournaments" by clicking on the appropriate tab. To register for a specific tournament, double click on that tournament and then click on the register button within the window that pops up. Click Here for more information.

Why can't I register for a poker tournament?

Each tournament has entry conditions. To register for a tournament, you must have enough Poker Points for that specific tournament. If you double click on a tournament, the registration screen will tell you if Poker Points are needed for entry. In addition, some tournaments are Players Club tournaments. To find out more about how to upgrade to a PurePlay Player's Club membership as well as all of its benefits, Click Here.

What is a Sit & Go poker tournament?

Sit & Go poker tournaments can have a maximum of forty-five (45) players where all players begin with an equal number of chips. The stakes (antes, blinds) increase over time. Players are knocked out of the tournament as they lose all of their chips to other players. The winner is the player who eventually ends up with all of the chips on the table. Sit & Go tournaments will begin with exactly nine (9), eighteen (18), twenty-seven (27) or forty-five (45) players.

What is a Multi-Table poker tournament?

In a Multi-Table poker tournament, there can be multiple tables of players with a maximum of nine (9) players per table. Each player starts with an equal number of chips, unless otherwise noted in the tournament description. The stakes (antes, blinds) increase over time. Players are knocked out of the tournament as players lose all of their chips to their opponents. Remaining players are periodically re-assigned seats on other tables to keep tables full. This will eliminate tables over time until the last surviving players with chips remain at a final table. The eventual winner is the last player at the final table that ends up with all the chips.

What is a Rebuy poker tournament?

Rebuy poker tournaments offer players the chance to add extra chips to their chip stack during the tournament . Rebuys can typically be made multiple times during the tournament when a player falls below a minimum number of chips, and can also be done when a player runs out of chips. There is usually a specific time period set when rebuys can be made, after which play would continue as usual without the possibility of rebuying chips.

During the first break of a rebuy tournament, players may also have the option to purchase an "add-on" allowing them to add more chips to their stack regardless of their current chip count.

After no further rebuys or add-ons are offered the tournament will then play out until the last player at the final table has all of the chips and wins the event.

What Hand Wins?
POKER HANDS (in order from lowest to highest):
Hand Explanation Example
High Card Five different cards that are not in sequence, and not all the same suit. K, 10, 9, 8, 4
(King high)
1 Pair Two cards of equal rank and three other cards which do not match the first 2 cards or each other Q, Q, 6, 5, 4
(Pair of Queens, 6 high)
2 Pair Two pairs of different rank Q, Q, 6, 6, 5
(Two Pair, Queens and sixes)
3 of a Kind Three cards of the same rank K, K, K, 9, 10
(Three Kings)
Straight Five cards, all in sequence, but not the same suit 5, 6, 7, 8, 9
(Straight to the 9)
Flush Five cards, all in the same suit, but not in sequence A, Q, 10, 6, 5
(Ace high flush)
Full House 3 of a Kind AND another pair Q, Q, 6, 6, 6
(Full House- Sixes over Queens)
4 of a Kind Four of the same type card (one from each suit.) The fifth card can be any other card. K, K, K, K, 5
(4 Kings)
Straight Flush Five cards in a row (Straight) where all the cards are in the same suit (Flush) 6, 7, 8, 9, 10
(Straight Flush to the 10)
Royal Flush A, K, Q, J, and 10 all from the same suit A, K, Q, J, 10
What do the different stake levels mean in the poker rooms?

The stake levels represent the different minimum Play Money antes, blinds and in some cases, bets for that table.

What do NL, PL, and Fixed mean?

NL means No Limit. This table has no limit on the betting. In NL poker, a player can go 'all-in' (bet all their chips) at any time. No Limit is what is generally played on TV poker shows. PL means Pot Limit. The most a player can bet in PL is the amount in the pot. Fixed means the betting is fixed according to a certain betting schedule. In pot limit, there is a maximum to what a player can bet at all times.

Can I play at more than one table at once?

Players are permitted to play at a maximum of 3 tables at once. This includes both poker tournaments and poker room tables.

What is a Casino Level?

Each time you play a PurePlay Casino game, excluding multiplayer poker, you gain experience points. The more experience points you gain the higher the level you will achieve. Earning experience points is easy, the more you bet the more points you gain. Each time you graduate to the next level additional games, instant bonuses, and an increased daily bonus are unlocked. It’s that simple.

Slot Games General Questions

How do I play the Slot Games?

To play the Slot Games log in to www.pureplay.com and go to the Slot Games Tab at the top of the PurePlay lobby or sit down at any Poker Table. You can choose from any of the Slot Games by clicking on the icon for the specific game you want to play. Once the Slot Game has loaded, simply select how many Play Money Chips you want to wager and how many Betting Lines you want to play before pressing the spin button. You can play as many spins and as many betting lines as you want, as long as you have enough Play Money Chips.

What are Betting Lines?

Betting lines or ‘Pay Lines’ are straight or zigzag lines that cross through one symbol on each reel, along which a winning combination is evaluated. The more pay lines that are selected, the greater the odds of achieving a winning combination of symbols per spin. Each line chosen (from 1-25, depending on the game) will have the bet you have chosen associated with each line. For example, if you have chosen to bet $100 Play Money Chips per line and you have selected 25 lines, your total bet will be $2500 Play Money Chips. You may select the number of lines you wish to bet on by clicking the “+/-” below the word “LINES”

Where do I play the Slot Games?

The Slot Games are located in two sections of the PurePlay, Web-Based software at www.pureplay.com (Slot Games are not available in the downloadable software). You can play Slot Games in the Slot Games tab in the main lobby of the PurePlay game room or by sitting down at any Poker Table.

What currency do I use to play the Slot Games?

All Slot Games use Play Money Chips, the same currency used in the Poker Room tables. Your available play money balance for use in slots is dependent on your total PurePlay Play Money balance minus any play money that is in use at a poker table and/or used to register for a future poker tournament. Your play money balance will update after each spin.

What is Autoplay?

Autoplay allows automatic consecutive normal game plays for a certain amount of spins. Options range from 1 to 999 games. To begin Autoplay, place your chosen bets as explained above. Then, use the Up and Down buttons towards the bottom right corner of the game to select the number of games you’d like to Autoplay. Once you have selected your desired amount of Autoplay games, click ‘Start Autoplay’ which is adjacent to the number of games, to begin play. The ‘Stop Autoplay’ button may be pressed at any time.

Blackjack General Questions

How do I play Blackjack?

PurePlay offers both single hand and mult-hand Blackjack Games. To play any Blackjack Games log in to www.pureplay.com and go to the Blackjack Tab at the top of the PurePlay lobby or sit down at any Poker Table. You can choose from any of the Blackjack Games by clicking on the icon for the specific game you want to play. Each Blackjack Game has a specific Help section that can be launched at any time by clicking the Help button on the bottom left of the game window.

Where do I play Blackjack?

The Blackjack Games are located in two sections of the PurePlay, Web-Based software at www.pureplay.com (Blackjack Games are not available in the downloadable software). You can play Blackjack in the Blackjack tab in the main lobby of the PurePlay game room or by sitting down at any Poker Table.

What currency do I use to play the Blackjack Games?

All Blackjack Games use Play Money Chips, the same currency used in the Poker Room tables. Your available play money balance for use in slots is dependent on your total PurePlay Play Money balance minus any play money that is in use at a poker table and/or used to register for a future poker tournament. Your play money balance will update after each spin.

Table Games General Questions

How do I play Table Games?

PurePlay offers a variety of Table Games including Blackjack, Roulette, Three Card Poker, Five Card Poker, War, Paigow, Baccarat, Let-it-Ride, and Red Dog. To play any Table Game log in to www.pureplay.com and go to the Table Games Tab at the top of the PurePlay lobby or sit down at any Poker Table. You can choose from any of the Table Games by clicking on the icon for the specific game you want to play. Each Table Game has a specific Help section that can be launched at any time by clicking the Help button on the bottom left of the Table Game window.

Where do I play the Table Games?

The Table Games are located in two sections of the PurePlay, Web-Based software at www.pureplay.com (Table Games are not available in the downloadable software). You can play Table Games in the Table Games tab in the main lobby of the PurePlay game room or by sitting down at any Poker Table.

What currency do I use to play the Table Games?

All Table Games use Play Money Chips, the same currency used in the Poker Room tables. Your available play money balance for use in slots is dependent on your total PurePlay Play Money balance minus any play money that is in use at a poker table and/or used to register for a future poker tournament. Your play money balance will update after each spin.

Bingo General Questions

How do I play Bingo?

PurePlay offers three varieties of Bingo Games including 30-ball Bingo, 80-Ball Bingo, and American Bingo. To play any of the Bingo Games log in to www.pureplay.com and go to the Bingo Tab at the top of the PurePlay lobby or sit down at any Poker Table. You can choose from any of the Bingo Games by clicking on the icon for the specific game you want to play. Each Bingo Game has a specific Help section that can be launched at any time by clicking the Help button on the bottom left of the Table Game window.

Where do I play Bingo?

The Bingo Games are located in two sections of the PurePlay, Web-Based software at www.pureplay.com (Bingo Games are not available in the downloadable software). You can play Bingo in the Bingo tab in the main lobby of the PurePlay game room or by sitting down at any Poker Table.

What currency do I use to play the Bingo Games?

All Bingo Games use Play Money Chips, the same currency used in the Poker Room tables. Your available play money balance for use in slots is dependent on your total PurePlay Play Money balance minus any play money that is in use at a poker table and/or used to register for a future poker tournament. Your play money balance will update after each spin.

Specialty Games General Questions

How do I play a Specialty Game?

PurePlay offers a variety of Specialty Games including Keno, Scratch and Win Games, and Sudoku Box Number Game. To play any of the Specialty Games log in to www.pureplay.com and go to the Specialty Games Tab at the top of the PurePlay lobby or sit down at any Poker Table. You can choose from any of the Specialty Games by clicking on the icon for the specific game you want to play. Each Specialty Game has a specific Help section that can be launched at any time by clicking the Help button on the bottom left of the game window.

Where do I play Specialty Games?

The Bingo Games are located in two sections of the PurePlay, Web-Based software at www.pureplay.com (Specialty Games are not available in the downloadable software). You can play Bingo in the Bingo tab in the main lobby of the PurePlay game room or by sitting down at any Poker Table.

What currency do I use to play the Specialty Games?

All Specialty Games use Play Money Chips, the same currency used in the Poker Room tables. Your available play money balance for use in slots is dependent on your total PurePlay Play Money balance minus any play money that is in use at a poker table and/or used to register for a future poker tournament. Your play money balance will update after each spin.

Roulette Game General Questions

How do I play Roulette?

To play the Roulette game, log in to www.pureplay.com and go to the Roulette Tab at the top of the PurePlay lobby. Once the Roulette Game has loaded, simply select how many Play Money Chips you want to wager and where you want to place the chips before pressing the ‘Spin’ button. You can place as many bets as you want and play as many games as you want, as long as you have enough Play Money Chips.

How do I change the amount that I want to make a bet with?

Select a chip by clicking on it in order to select the denomination that you would like to bet. Use the scroll arrows on either side to view all chip denominations available.

How do I place my bets?

Select an area on the table by clicking on it after you have selected the chip for the amount that you want to bet. This will place your chosen chip. Re-click the same area again to increase the bet. Click ‘Spin’ to play once you have finished placing your bets.

How do I remove my bets?

You can click on the ‘Undo’ button to remove the last bet placed. Clicking the ‘Clear’ button will clear all bets from the table. You can also click on the desired chips and drag them off the table.

What is Autoplay?

Autoplay allows automatic consecutive normal game plays for a certain amount of spins. Options range from 1 to 999 games. To begin Autoplay, place your chosen bets as explained above. Then, use the Up and Down buttons towards the bottom right corner of the game to select the number of games you’d like to Autoplay. Once you have selected your desired amount of Autoplay games, click ‘Start Autoplay’ which is adjacent to the number of games, to begin play. The ‘Stop Autoplay’ button may be pressed at any time.

What does the ‘Double’ button do?

Clicking the ‘Double’ button will double your current stake on the table.

How do I repeat my last bet?

Clicking the ‘Repeat’ bet button will place the same chip values on the same bets as the previous spin.

How do I use Racetrack?

Select the tab on the left hand side to activate the slide out racetrack table.  Chips/Bets can be placed here but will only appear on the main table. Choose ‘Transparent/Auto Hide/Close Racetrack’ once the racetrack table is open. You can also browse over the Race Track area to highlight numbers in relation to the actual roulette wheel.

What are Special Bets?

Click the ‘Special Bets’ button (top right corner of the game window) for more betting options. These bets are also available on the Racetrack betting area. More information on the different kinds of Special Bets can be found in the ‘Help’ section of the game, which is accessed by clicking the ‘?’ towards the bottom right corner of the playing field.

What are the payouts for Roulette?

BetOdds
Straight Up (1 number)
Split Bet (2 numbers)
Trio Bet (3 numbers)
Street Bet (3 numbers)
Corner Bet (4 numbers)
Four Bet (4 numbers)
Line Bet (6 numbers)
Dozen Bet (12 numbers)
Column Bet (12 numbers)
Red/Black (18 numbers)
Even/Odd (18 numbers)
Low/Hi (18 numbers)
35 to 1
17 to 1
11 to 1
11 to 1
8 to 1
8 to 1
5 to 1
2 to 1
2 to 1
1 to 1
1 to 1
1 to 1

Questions about Play Money Chips and Poker Points

What are Play Money chips and what are they used for?

Play Money chips are used as the currency for playing in the Poker Rooms, Slot Games and as the buy ins and payouts for some tournaments. PurePlay Play Money chips are for entertainment purposes only and are not redeemable or transferable for real-world funds or prizes.

What if I run out of Play Money Chips?/How do I get Play Money chips?

New accounts will automatically start out with $10,000 in Play Money chips, which are used as the currency for betting in the Poker Rooms and as the buy ins and payouts for some poker tournaments. PurePlay Play Money chips are for entertainment purposes only and are not redeemable or transferable for real-world funds or prizes.

An additional amount in Play Money, determined by the player's current Casino Level, is added to all players' accounts upon log in to the PurePlay.com game room, once every calendar day. If a user does not claim their additional Play Money chips in a specific calendar day, those chips are forfeited. If a user runs out of chips after having received their additional Play Money chips that day, they can purchase more by going to the My Stats page and clicking on the "Get More Play Money" link. Play money chips have no cash value.

Can I purchase more Play Money Chips?

Yes. All users can purchase Play Money chips by clicking on the 'More Chips' button located on all Poker Room tables, or by going to the My Stats page and clicking on the "Get More Play Money" link. There are multiple purchase packages which allow users to buy into higher stakes tables, which normally offers better game play than the lower stakes tables. PurePlay Play Money chips are for entertainment purposes only and are not redeemable or transferable for real-world funds or prizes.

Can I get more Play Money Chips if I don't want to purchase them?

Yes. From time to time Pureplay will provide special offers to users so they may receive additional Play Money Chips. To receive additional Play Money Chips in this way, users must successfully complete the offer, based on the criteria specific to that offer, and the completion must be verified by the company providing it. PurePlay Play Money chips are for entertainment purposes only and are not redeemable or transferable for real-world funds or prizes.

What if I haven't received my Play Money Chips yet for completing a special offer?

Some offers may take up to 72 hours to be approved after completion, and therefore users' Play Money Chips may not be awarded until that time. If you have any questions on the current status of a completed offer, log in to the game room and go to the "My Account" section for details.

What are Poker Points and how do I get them?

Poker Points are used to enter most poker tournaments (including the Daily Cash Tournament Qualifiers, all Sit & Go and most Multi-table Tournaments). You earn Poker Points by playing in Sit & Go and Multi-table qualifying tournaments. All PurePlay players are given 100 Poker Points upon creation of their Player's Club account. If an account is below 100 Poker Points at 2:01 am Eastern, of any calendar day, the account will automatically be reset to 100 Poker Points between 2:01 AM Eastern Time and 6:01 AM Eastern Time on that day. If a player runs out of Poker Points during the day, that player can compete in any of the hourly Freeroll multi-table tournaments to earn more, or wait until 2:01 am Eastern the following morning to be automatically reset to 100 Poker Points. Click How to Win for more details.

Can I transfer my Poker Points to another player/account?

Poker Points are non-transferable. Poker Points can be used for entry into select poker tournaments and special events. Please check the Calendar of Events to see what events are coming up.

$10,000 World Series Final Tournament

What is the $10,000 World Series Final Tournament?

The $10,000 World Series Final takes place on Sunday, February 8, 2015 at 3 PM EST. The first place winner of the PurePlay $10,000 World Series Final will win their choice of either a $10,000 Main Event Seat in the 2015 World Series of Poker† held in Las Vegas, or $2,500 USD.

What can I win?

The first place winner of the PurePlay $10,000 World Series Final will win their choice of either a $10,000 Main Event Seat in the 2015 World Series of Poker† held in Las Vegas, or $2,500 USD.

How do I enter the $10,000 World Series Final Tournament?
  • Place in any $10,000 World Series Qualifier Tournament to earn a $10,000 World Series Semi-Final Entry (see the tournament lobby of any Qualifier or click here for the specific entry awards). Use your $10,000 World Series Semi-Final Entry to enter any $10,000 World Series Semi-Final.
  • Place in the top 4 of any $10,000 World Series Semi-Final to advance to the $10,000 World Series Final.
  • Compete in the PurePlay $10,000 World Series Final on Sunday, February 8, 2015 for a chance at your choice of either a $10,000 Main Event Seat in the 2015 World Series of Poker† held in Las Vegas, or $2,500 USD.
How do I enter a $10,000 World Series Qualifier Tournament?

$10,000 World Series Qualifier Tournaments have an entry fee of Poker Points or Play Money. You may enter as many $10,000 World Series Qualifier Tournaments as you wish (if you have enough Poker Points or Play Money) but you can only qualify for the $10,000 World Series Final Tournament once.

I'm eligible, so how do I register for the Qualifier?

Registration for any $10,000 World Series Qualifier begins 1 hour before the start of the tournament. (Click here for the most recent tournament schedule.) If it is within 1 hour of the start of a $10,000 World Series Qualifier and you have earned enough Poker Points or Play Money to be eligible (but can't get into the $10,000 World Series Qualifier), please contact Customer Service.

Can I play in more than one Qualifier if I have enough Poker Points or Play Money?

You may enter as many $10,000 World Series Qualifier Tournaments as you wish (if you have enough Poker Points or Play Money) but you can only qualify for the $10,000 World Series Final Tournament once.

†Caesars Interactive Entertainment, Inc. ("Harrah's") is the owner of all rights, title and interest in and to the World Series of Poker brand including each of its associated trademarks, service marks, copyrights, trade dress and all of the goodwill emanating therefrom (hereinafter collectively, "trademarks"). Therefore, it is important to Harrah's that WSOP trademarks are displayed consistently and appropriately and that the WSOP trademarks are protected and respected whenever and wherever used.

Reveal the Cards Feature

What is the Reveal the Cards feature?

The Reveal the Cards feature allows you to see what the remainder of the community cards (Flop, Turn and River) would have been if the entire hand would have been played out completely. This option is commonly referred to as "Rabbit Hunting".

If you decide to fold your hand before the community cards are completely dealt, using the Reveal the Cards feature allows you to view what the remainder of the community cards would have been, if you hadn't folded your hand. This option is available in Texas Hold'em and Omaha games.

How does it work?

If you fold your hole cards prior to the completion of any hand and want to reveal what the rest of the community cards would have been, simply click the "See the Rest of the Cards" button located at the bottom right hand side of the game table.

You will then be prompted to select which specific hand you want revealed. Please note that only the last 10 hands you participated in will be displayed to you. Simply select the hand you want revealed and follow the prompts to reveal the rest of the community cards for that hand.

Do other players get to see what my cards were?

No. Other players are not shown your hole cards using the Reveal the Cards feature. The Reveal the Cards feature only allows users to reveal what the rest of the community cards would have been, if the specific hand had completed.

Do the other players get to see the rest of the cards if I reveal them?

No. Only players that decide to reveal the rest of the cards are shown the remainder of what the community cards would have been for that specific hand.

How much does it cost?

The first five uses of the Reveal the Cards feature are free to all players. For Basic Members, each use of the Reveal the Cards feature (after the initial five uses) costs $0.99. Player's Club members receive 30 free uses of the Reveal the Cards feature per month (a $29.70 value).

When will I be billed?

Each time you decide to use the Reveal the Cards feature (excluding the first five free uses if you are a Basic Member or the first 30 uses per month if you are a Player's Club Member), the credit card you have on file with PurePlay.com will be billed $0.99 immediately.

Customer Service

Customer Service hasn't responded. What should I do?

Customer Service replies to all email they receive. Sometimes, their responses get spam-filtered by your email client. Please check in your junk mail or spam folder for Customer Service's response.

Can't find the answer you were looking for? Please contact customer service at support@pureplay.com.

*NO PURCHASE NECESSARY TO WIN PRIZES. See Terms & Conditions for details.